Nobody owns the chase
Requests go out by email. Follow-ups happen when someone remembers. When ops is busy, a household can sit untouched for a week.
For independent RIAs and advisory firms
Stop chasing new clients for paperwork.
We set up one intake form, a checklist per household, and reminders that run until every ID, statement and signature is in. It works inside the tools you already use, so accounts open faster and fewer forms come back NIGO.
- Fixed price, agreed in writing
- Runs in accounts you own
- Your team approves every client message
New households this week
- HendersonComplete
- OkaforWaiting: IRA statement
- LindqvistWaiting: 2nd signature
- BrennanReminder 2 sent today
Illustration of the status view your ops team gets. Names are examples.
Sound familiar?
The account can't open until the paperwork is in. And the paperwork never arrives on its own.
One missing field becomes a NIGO
A form comes back without a signature or a date, the custodian rejects it, and the whole round starts again.
"Where are we with the Hendersons?"
Nobody can answer without digging through inboxes, because the status lives in people's heads and sent folders.
The first impression is nagging
A client who just trusted you with their money gets three emails asking for the same statement, from three different people.
Every day a household waits on paperwork is a day the assets haven't moved, and a day the relationship starts on the back foot.
What we set up
Four pieces that make the chase run itself
Built inside your CRM, e-signature and email. Your clients and your team don't learn a new system.
One intake form
The client gives everything once, in one place, on their phone or laptop. Nothing to re-type from an email attachment.
A checklist per household
Each new client gets the exact list their accounts need, whether that's a joint account, an IRA rollover or a trust.
Reminders that run on their own
Polite, spaced follow-ups that name the missing item and stop the moment it arrives. Nobody has to remember.
A status view for ops
See which households are complete, which are waiting on the client, and exactly what's missing, without opening an inbox.
Today
After
Requests sent by email, one by one
One intake form, sent automatically when the client signs
Follow-ups depend on someone remembering
Reminders run on schedule and stop when the item is in
Missing fields found at the custodian
The checklist catches gaps before anything is submitted
Status lives in inboxes
One view of every household and what it still needs
How it works
From first call to live in about two weeks
- 1Day 1
A 30-minute call
Walk us through how a new household gets onboarded today and where it stalls. No preparation needed.
- 2Within 48 hours
A written, fixed-price scope
Exactly what we'll build, in which tools, and the total price. You decide with the full number in front of you.
- 3About 2 weeks
Build and test
We build inside your existing tools and test it end to end with a dummy household before any real client sees it.
- 4Handover
You own it
A walkthrough for your team and written documentation. Everything runs in your accounts, not ours.
A recent engagement
A New York financial services firm was sending client emails from three different platforms, with no clean way to control who received what.
We moved everything onto one system, with segmented lists pulled from their own records. They've since asked us to take on their other brands. Onboarding paperwork is the same kind of problem: information scattered across tools until something connects it.
Built for a regulated business
Your data stays in your systems
We build inside the CRM, forms and email you already use. We don't host your client data.
No access before paperwork
We don't touch any system until the agreement and scope are signed.
People approve what clients see
Your team signs off every message template before anything goes to a client.
Documented for review
You get written documentation of how it works, so your compliance lead can review it.
This is for you if
- An independent RIA or advisory firm onboarding new households every month
- Onboarding is run by a small ops team, or by the advisors themselves
- You already pay for a CRM, e-signature and email, and they don't talk to each other
It's probably not for you if
- You already have an onboarding platform set up that your team is happy with
- You want a new all-in-one software platform rather than your current tools connected
FAQ
Questions advisors ask before booking
Make your next new household the first one nobody has to chase.
A free 30-minute call. You walk us through your onboarding, and you leave with a clear picture of what we'd fix, whether or not you hire us.