Terms & Conditions

1.Scope of Use

1.1. The Site is provided for informational and business engagement purposes only.

1.2. You agree to use the Site solely for lawful purposes, in accordance with applicable law and these Terms.

1.3. You shall not:

• Access, use, or extract data from the Site through automated means without express written authorisation.
• Disrupt, interfere with, or compromise the Site's security, availability, or functionality.
• Repurpose, distribute, or commercially exploit content from the Site without Nuevexa's written consent.

2.Intellectual Property Rights

2.1. All materials on the Site including, without limitation, all text, designs, graphics, interfaces, code, logos, icons, and visual assets — are the exclusive property of Nuevexa or its licensors and are protected under applicable copyright, trademark, and intellectual property laws.

2.2. You are granted a limited, revocable, non-exclusive licence to access and view the Site for your internal business purposes. No licence or right is granted to reproduce, modify, create derivative works, display, or distribute any content without explicit authorisation.

3.Confidentiality of Communications

3.1. Submissions made via the Site's contact forms or email addresses do not constitute confidential communications unless a mutual non-disclosure agreement has been executed in writing.

3.2. You acknowledge that unsolicited submissions may be reviewed internally but do not create any binding obligations or commercial relationship.

3.3. Business Development and Prospect Data

Business contact information acquired for prospecting or lead generation purposes ("Prospect Data") is accessed only by Nuevexa's sales, business development, and marketing teams for the explicit purpose of business engagement and outreach. Prospect Data is not shared with unauthorised third parties and is subject to the same confidentiality protections as voluntary form submissions.

4.No Offer or Professional Advice

4.1. The content presented on the Site shall not be construed as a binding proposal, professional advice, or formal offer of services.

4.2. Engagements with Nuevexa are subject to independently negotiated service agreements that expressly supersede any statements made on the Site.

5.Third-Party Content and Links

5.1. The Site may include references to or integrations with third-party platforms or tools (e.g., analytics services, CRM systems). Such integrations are provided solely for convenience and do not imply endorsement.

5.2. Nuevexa disclaims all liability for the availability, security, or accuracy of any third-party content or practices.

6.Data Privacy and Processing

6.1. All data collected through the Site is processed in accordance with our Privacy Policy, which forms an integral part of these Terms.

6.2. By accessing or interacting with the Site, you consent to the collection and processing of technical, usage, or identifying data as outlined therein.

6.3. Lead Intelligence & Website Visitor Engagement

6.3.1. Visitor Identification and Engagement Consent

When you visit our website, we employ technology systems to identify your organisation, industry, and professional role. By accessing and navigating our website, you explicitly consent to:

• The identification of your organisation and business profile
• Nuevexa's use of your business information for direct outreach and engagement purposes
• Receipt of communications regarding our services, products, and industry insights relevant to your business

This consent is granted through your affirmative action of visiting and interacting with our website.

6.3.2. Lead Source and Third-Party Data

Nuevexa sources business contact information from authorised third-party B2B databases and industry directories. This data is compiled from publicly available business records and professional networks.

6.3.3. Data Retention for Prospect Records

Business contact information obtained for outreach purposes is retained for a maximum of 730 days (24 months) from acquisition. If no engagement occurs within this period, data is automatically deleted unless:

• You have explicitly opted-in to ongoing communications
• An active business relationship has been established
• You have requested retention for future consideration
• We are legally required to retain the data

6.3.4. Your Right to Withdraw Consent

You may withdraw consent for direct outreach at any time by:

• Clicking the unsubscribe link in any email
• Replying to any email with "STOP" or "Do Not Contact"
• Submitting a formal request to [email protected]

Upon receipt, we will cease promotional communications within 10 business days.

6.4. Marketing Communications and Email Sequences

6.4.1. Types of Communications You May Receive

By engaging with our website or providing your business contact information, you may receive:

• Service enquiries and needs assessment emails
• Industry insights, case studies, and educational content
• Product and service updates
• Event invitations and webinar announcements
• Automated email sequences related to specific campaigns
• Retargeted marketing communications based on your website activity

6.4.2. Frequency and Opt-Out from Sequences

Our automated email sequences typically consist of 3–7 emails distributed over a defined period. You may:

• Unsubscribe from specific sequences using the link in each email
• Reply to any email with "UNSUBSCRIBE" or "DO NOT SEND"
• Update communication preferences at [email protected]

We will remove you from sequences within 24 hours of your opt-out request.

6.4.3. Retargeting and Behavioural Marketing

When you visit our website, we may deploy retargeting technologies to display relevant content across other platforms you use. You may disable retargeting through your browser privacy settings.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

6.5. Data Processing and Third-Party Tools

6.5.1. Processing by Category — Your business contact information may be processed by:

• Customer Relationship Management (CRM) systems
• Email marketing automation platforms
• Analytics and business intelligence tools
• Communication platforms for direct outreach
• Cloud storage and backup systems

6.5.2. Third-Party Data Processors — Nuevexa engages third-party service providers who:

• Are contractually bound by data protection agreements
• Process data solely on Nuevexa's instruction
• Are prohibited from using your data for their own marketing
• Maintain industry-standard security practices

6.5.3. Limitation of Liability — Nuevexa is not liable for data practices of third-party tools, plugins, or analytics services embedded in our website, provided we have disclosed their use in this policy.

6.6. Email Compliance and Regulatory Standards

6.6.1. CAN-SPAM Act (United States) — All emails comply with CAN-SPAM and include:

• Clear sender identification
• Functional and easy-to-use unsubscribe mechanism
• Accurate subject lines
• Honour of unsubscribe requests within 10 business days

6.6.2. PIPEDA Compliance (Canada) — B2B marketing emails to Canadian businesses include:

• Clear sender identification
• Functional unsubscribe option
• Valid contact information
• Right to withdraw consent at any time

6.6.3. PECR Compliance (United Kingdom, Ireland) — Marketing communications to UK and Irish business email addresses comply with PECR regulations.

6.6.4. GDPR Considerations — Where GDPR applies, Nuevexa ensures:

• Legal basis is established
• Data processing is transparent
• All recipient rights under GDPR are honoured
• Appropriate safeguards for data transfers

6.6.5. Global Data Protection Standards — All Nuevexa communications include:

• Sender identification
• Clear, honest subject lines
• Unsubscribe or opt-out mechanism in every message
• Prompt honour of opt-out and erasure requests
• No third-party sharing unless required

6.7. Data Security and Breach Notification

6.7.1. Security Measures — Nuevexa implements industry-standard measures including:

• Encrypted transmission and storage of sensitive information
• Restricted access controls and role-based permissions
• Secure deletion protocols for archived data

7.Limitation of Liability

7.1. To the maximum extent permitted by law, Nuevexa and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or in connection with:

• Your use or inability to use the Site
• Any errors, omissions, or inaccuracies in content
• Unauthorised access to or alteration of your transmissions or data
• Downtime, service interruptions, or website vulnerabilities

7.2. This limitation shall apply regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise.

8.Indemnification

You agree to indemnify, defend, and hold harmless Nuevexa, its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, or expenses including reasonable legal fees arising out of or in connection with your use of the Site, violation of these Terms, or infringement of any third-party rights.

9.Governing Law and Jurisdiction

9.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions, unless otherwise required by mandatory local law in the jurisdiction from which you access the Site.

9.2. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Kochi, India, except where consumer protection laws in your jurisdiction require otherwise.

9.3. Nothing in this clause shall affect any statutory rights you may have under applicable local law that cannot be contractually waived.

10.Modifications and Termination

10.1. Nuevexa reserves the right to modify, suspend, or discontinue the Site or these Terms at any time, without prior notice.

10.2. Continued use of the Site after any amendments constitutes acceptance of the revised Terms.

11.Entire Agreement

These Terms, together with our Privacy Policy and any applicable engagement agreements, constitute the entire understanding between you and Nuevexa regarding use of the Site and supersede all prior communications or representations.

12.Contact Information

All legal inquiries, notices, or complaints must be submitted in writing to:

Data Protection Officer

Email: [email protected]

Website: www.nuevexa.com