Three phases. Measurable results at every stage.

Discovery typically takes one week from kickoff to Automation Opportunity Map delivery. For larger organisations with complex operations, this may extend to two weeks. We set a clear timeline at kickoff and hold to it.

Minimal active involvement is required from you during the build phase. We need availability for two to three review touchpoints, typically one to two hours each. You are not expected to review technical documentation or manage the build process.

On a retainer, process changes are handled as part of the ongoing engagement. We update and adapt automations as your operations evolve. For fixed-price project clients, changes outside the original scope are handled via a separate change order.

No. Every system we deliver is documented in plain language and designed to be operated by non-technical staff. Monitoring, maintenance, and modifications are handled by Nuevexa on retainer, you do not need an internal technical resource.

The retainer covers: ongoing monitoring and alerting for all deployed systems, reactive maintenance and issue resolution, proactive optimisation as patterns emerge, new automation builds from the roadmap, and a monthly review session to assess performance and plan next builds.

Yes, and it is often the right approach. Starting with a single high-impact workflow allows you to see results before expanding. The Discovery phase identifies the best starting point, and the retainer model means expansion is built into the engagement structure.