Missed
calls while the team is on site
The phone rings when everyone is up a ladder or under a sink, and the caller tries the next firm on the list.
Industry
Home services automation: missed calls, quotes, scheduling and reviews
We are a done-for-you automation agency for home services firms. We connect your field service software, phones and inbox so every enquiry gets an answer, every quote gets a follow-up and every finished job asks for a review.
Signal
Live workflowManual
Automated
A lot of work is lost before the job starts: a call missed while the team is on site, or a quote nobody followed up.
By the numbers
What home service businesses lose every week
The cost shows up as time, duplicated work, and decisions waiting on someone to assemble the data.
Unchased
quotes after they are sent
Estimates go out and then wait, because follow-up depends on the owner finding a spare evening.
Manual
scheduling and dispatch
Jobs are juggled across a calendar, a whiteboard and the phone, so changes rarely reach everyone who needs them.
The job cycle
From first call to five-star review, and where work leaks
Every job runs the same loop. Most of the lost revenue is in the steps either side of the work itself.
01Manual today
Enquiry comes in
The call arrives while the team is on site. Unless someone rings back quickly, the customer has already called someone else.
02Manual today
Quote sent
The estimate goes out, then waits. Follow-up happens when the owner remembers, if at all.
03
Job booked and done
The work itself. Field service software handles the booking well once the job is in it.
04Manual today
Invoice and payment
Invoices are raised after the fact and unpaid ones are chased by phone from the office.
05Manual today
Review and repeat work
Nobody asks for a review, and the next service visit depends on the customer remembering.
The challenges
What slows Home Service Businesses down
Enquiries arrive when nobody can answer
Calls, web forms and messages come in during the working day, when the people who could answer them are on a job.
Quotes go quiet
A quote is sent and then left. Customers who were ready to book hear nothing and go with whoever followed up.
The office is the switchboard
Reschedules, arrival times, job notes and payment questions all go through one person on the phone, all day.
Reviews and repeat work are left to chance
Happy customers are never asked for a review, and annual servicing and maintenance reminders only go out if someone remembers.
What we build
Automations built for Home Service Businesses
Missed call text-back and enquiry capture
Every missed call gets a text back within moments, and calls, forms and messages land in one place with the job details captured.
Quote follow-up sequences
Every quote is followed up on a schedule until the customer books or says no, and replies go straight to whoever priced the job.
Booking, dispatch and on-my-way updates
Jobs booked into your field service software, the team notified, and customers told when someone is on the way, without the office making the call.
Job complete to invoice and payment
Marking a job done raises the invoice with a payment link, syncs it to your accounting tool and follows up on anything unpaid.
Review requests and service reminders
Every customer is asked for a review after the job, and servicing and maintenance reminders go out when they are due, bringing repeat work back in.
Our Services
Where we work in your stack
Common questions
Home Service Businesses automation, answered.
Which field service software do you work with?
Commonly Jobber, ServiceTitan and Housecall Pro, along with QuickBooks Online or Xero, your phone system and your website forms. If a tool has an API or a supported connector it can usually be automated, and we check that before quoting.
We are a small crew. Is this worth it?
Usually yes, because small teams lose the most work to missed calls and unchased quotes. The smallest engagements fix one thing, often missed call text-back or quote follow-up, before anything else.
Will an AI answer our phones?
It can, if you want it to, for out-of-hours calls or overflow, with anything it cannot handle passed to you. Many firms start with missed call text-back and add more once they trust it.
Can you help us get more reviews?
We make sure every customer is asked at the right moment, with a direct link that makes leaving one easy. We do not filter who gets asked or write reviews, because the major review platforms prohibit both.
How long does it take?
A first build, such as missed call text-back with quote follow-up, is fixed-scope and usually takes 2 to 4 weeks. Dispatch and invoicing changes are scoped separately so the busy season is not disrupted. Book a discovery call and we will scope it.
Next step
If manual work is your ceiling, let's remove it.
We reply within 1 business day.